1st Line Support Cover Letter Example - CV Plaza

1st Line Support Cover Letter Example

author Sobhan Mohmand, Career Expert         date 7 May 2021

91 Hockley Hill
Hedge End
HE18 0BL

07981 163 016
[email protected]

06 May 2017

Mr Austin Butler
Support Manager
IT Express Solutions Ltd
8 Mott Street

Dear Mr Butler,

Re: 1st Line Support (Job ID: A331)

I am writing regarding the above vacancy that I saw advertised on your company website.

I have just completed my undergraduate studies in BSc Computing for Business from the University of London, which has fully prepared me for this role. Key modules that I studied include: Programming Languages, System Testing and Troubleshooting, IT for Business and Professional Development. I have the ability to explain complex ideas and concepts to a non-technical audience, which I demonstrated during my studies where I had to design a complete IT system for a business owner.

I am a technical-minded individual with a passion for customer service. I have previously worked as a volunteer Sales Representative at PC World, selling electronics to customers. During my studies, I participated in many individual and group projects, something which has developed my communication, team working and leadership skills.

Having research your organisation, I was impressed by the size and reputation of IT Express Solutions Ltd., and the products and services that you are offering. It would be an honour to become part of your excellent customer support team, and I am convinced that my contribution will be significant and invaluable.

Thank you for taking the time to consider my application. I hope that you will find that I am the perfect candidate for this role, and I look forward to becoming a valuable member of your technical team.

Yours sincerely,

~ Signature goes here ~

Luke Martin.

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Written by Sobhan Mohmand
Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).


    £18.000 – £25.000
    Degree or Relevant Work Experience
    37+ hours per week


  • Communication Skills
    Ability to communicate effectively with both technical and non-technical people
  • Computing Skills
    Excellent knowledge and expertise in IT, including the ability to install, repair and upgrade IT systems
  • Troubleshooting
    Ability to identify and solve technical problems as a matter of urgency
  • Attention to Detail
    Ability to achieve thoroughness and accuracy in a given task
  • Customer Service
    Providing expert advice and assistance to users
  • Teamwork
    Working with others in a supportive and constructive manner

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