How to write a CV in 9 SIMPLE steps

When writing your personal profile, ensure it is:

• Short (no more than 5 lines);
• Relevant to the job you are applying for, and;
• Contains some real-world examples.

• Your personal statement needs to be punchy and should outline your personal characteristics as they relate to the role you are applying for
• Don’t be humble, be confident and write only positive things about yourself
• Do not mention any vague clichés such as “excellent communication skills” or “I can work well in a team and on my own initiative” WITHOUT giving real-world examples of these skills and abilities

What types of achievements should you include in this section? Well, any accomplishments that portray you in a positive light are worth considering, including:

• Awards won
• Promotions
• Trained or educated others
• Completed important projects on time and within budget
• Increased sales figures (by such-and-such %)
• Saved time by coming up with efficient methods and tools
• Qualifications gained
• Good results in examinations and tests
• Leader/captain/manager in some club or organisation
• Anticipated in the organisation of fun fairs, open days, etc.

• Over two years of relevant work experience in the field
• 2:1 degree in Business Management from the University of London
• Student Ambassador (2 Open Days), Bexley College

• Only include relevant accomplishments in this section
• Do not include more than three items under this section
• Only use bullet points and short sentences, not long paragraphs
• This section is optional; if you feel that you haven’t got something useful to include here you can simply omit it and go straight to the education and training section

Courses that you can list here:

• Undergraduate and postgraduate degrees
• A-Levels, BTECs and other college-level courses
• GCSEs

It is also perfectly fine to list down any additional training/qualifications that you have received. In our example, however, we have included a separate “Qualifications” section below to separate the education from the professional training.

2013 – 2016         BSc Computer Science         Northampton University
Grade achieved:     [1st Class Hons]

Relevant modules:

• Programming Languages: Java, PHP and C++
• Human-Computer Interaction
• System Security and Encryption
• Contemporary Trends in Computer Science

2012 – 2013         A-Levels         East London College
Results: ICT: B Media: A English Literature: B

2005 – 2012         GCSEs         Ada Secondary School
Results: 11 GCSEs at Grades A*-C, including Maths and English.

• Only include relevant and up-to-date information that will add value to your CV. For example, if you have a PhD in Molecular Biology, it won’t make any sense to dedicate a big chunk of your CV to your primary, secondary and college education!
• Always accompany any entries of this section by grades and dates (from – to)
• Expand on important education (e.g. degree) and list some of the relevant modules that you have completed as part of the course

The following are some of the jobs that you can include under this section:

• Permanent and temporary jobs
• Full-time and part-time jobs
• Weekend and summer jobs
• Voluntary positions
• Industrial placements and internships

Each entry should be accompanied by the following information:

• The name of the company you have worked in
• The start and end dates (from-to)
• Your job title
• Your primary duties and responsibilities

Main duties performed:

• Providing relevant information and recommendations to customers with regards to products, services and offers available
• Directing customer calls to the correct department when required
• Dealing with any complaints, suggestions and feedback on a daily basis and ensuring that they are processed and dealt with correctly
• Offering relevant support to customers on a need-by-need basis
• Processing orders and taking payments
• Dealing with cancellations, refunds and replacements of products and services
• Liaising with the Sales department regarding payment-related issues
• Ensuring product information are accurate and up to date;
• Calming down tense situations by offering reasonable solutions, advice and information to the customers in a professional and courteous manner

Mar 2013 – Sept 2014         Sales and Marketing Assistant         Primark

Main duties performed:

• Acting as the first point of contact for the shop’s existing and new customers
• Till operation, serving customers and directing them around the shop
• Handling customer queries and complaints on a day to day basis.
• Giving expert advice on product selection to customers
• Arranging window displays (and special promotions)
• General cleaning and maintenance of the shop.

• Do highlight your achievements in the roles (e.g. exceeded sales targets, managed a project or a team, entrusted with higher responsibilities, etc.)
• Do not include your previous employers’ contact information here (you can mention that in the “References” section below)
• Do not mention any outdated, irrelevant or insignificant work experiences
• Avoid excessively using jargon and technical terms which many readers may not be familiar with

In this section, you can list down the names of the qualifications that you have achieved accompanied by the following information:

• The issuer/training provider
• The level of the qualification (if applicable)
• The validity/expiry date of the certificate (if applicable)

• Level 3 NVQ Diploma in Customer Service – The Open University
• Level 2 ECDL (European Computer Driving Licence) – BCS
• First Aid at Work – HSE

• Mention the most important qualification first
• Try to limit the number of your qualifications to a maximum of 5
• Including dates are optional so it is generally recommended to leave it out

There are a broad range of skills that you can mention, such as:

• IT Skills – being able to use the computer to accomplish tasks
• Communication – being able to listen/talk to people in a constructive manner
• Interpersonal – The way you relate and interact with others
• Numerical – being able to handle numbers, maths, estimations, etc.
• Analytical – being able to give meaning to data, analyse information
• Problem-solving – being able to offer solutions to problems
• Teamwork – being able to work with other people to achieve a common goal
• Leadership – being able to take responsibility, lead/mentor others, etc.
• Organisation – being able to meet deadlines, plan and schedule tasks, etc.

• Excellent communication skills and telephone manners, with the ability to speak in a clear, audible and courteous manner
• Computer literate, with a typing speed of 70wpm (words per minute) and the ability to respond to emails and letters in a time-efficient manner
• Full, clean UK driving license with my own transport

• Always try to include real-world examples with the skills that you mention
• Only include relevant skills that will assist you in the job

The following are some of the benefits of this having hobbies on your CV:

• It will give the recruiter a fuller and more complete picture of you
• Sporting interests indicate that you are fit and healthy
• Involvement in the community indicates good interpersonal skills
• Outside interests tell the employer that you can have a good time as well
• They form a great basis for discussion at the interview stage

– When applying for a catering job

• Mention one or two hobbies that are relevant to the job. In the example above, the person is applying for a catering position and mentions that they are passionate about food and enjoy going out to restaurants.
• Do not include any hobbies that do not add value to your application
• Always bear in mind that the priorities of your CV are some of the other major sections of your CV such as the education and employment sections. Do not fill up half a page with your hobbies and neglect the most important sections!

One of your references should be your current or former employer, and the second referee can be any person who knows you well.

For each of your referees include the following details:

• Full name
• Title/position
• (Work) Address
• Telephone number
• Email address

Mr Jack Adams
Store Manager, Exclusive Luxury
Address: 5 Summerland Rd, Oxford, OX8 3QP
Tel: 0533 433 907
Email: jack.adams1@gmail.co.uk

Mrs Angela Willingham
Direct, 360 Vision Ltd.
Address: 72 Casper St, Bexley, BP2 7CL
Tel: 0783 796 7830
Email: angela.willingham@360vision.co.uk

• Always give the job title of the referees; otherwise, they can just be your mates for all we know!
• Always ask permission of your references before you write them on your CV
• If you decide not to include references on your CV you can simply write “references available upon request.“