I am a dedicated, hardworking and multi-skilled (Graduate) Optical Assistant who is full of energy and always have a big smile on my face. I have an in-depth knowledge of this field as I’ve done my University studies in this area and my previous work experience is also in-line with my education. This has put me in an excellent position to not only understand the theoretical aspects of Optometry but also to put into practice what I have learned.
Mar 2013 – Present |
Optical Assistant Crayford Eyecare Centre |
Main duties performed:
- Dispensing and fitting spectacles, contact lenses and vision aids
- Dealing with prescriptions written by GPs and Optometrists
- Advising patients on the various types of lenses and spectacle frames (e.g. style, weight, colour, brand, material, durability, etc.)
- Conducting full eye health screenings
- Selling products and handling cash
- General Admin duties (filing, handling post, etc.)
- Dealing with customer concerns, complaints and compliments
- Maintaining product displays for sales purposes
- Utilising the newly-introduced digital retinal screening service
- Managing the store in the absence of the Manager
- Fitting and adjusting glasses
- Updating and cleaning frames
- Answering and making phone calls (patients, general public, staff, etc.)
- Liaising with the head office team
- Making appointments and recording them properly in the diary
- Performing simple diagnostic consultations
- Sending reminder and recall letters
- Taking orders and processing them appropriately
- Filling out NHS Forms for patients that are eligible for free services
- Providing customer aftercare
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Nov 2012 – Jan 2013 |
Optical Advisor Specsavers Leeds |
Main duties performed:
- Advising patients and customers on glasses and sunglasses
- Dispensing of glasses and contact lenses to customers of all ages
- Pre-screening patients before eye examinations
- Cleaning and repairing glasses
- Opening and closing of the premises in the absence of the Store Supervisor
- Stock control and ordering
- Dealing with enquiries: face-to-face, over the telephone and through email
- Arranging and booking appointments
- Checking orders from the delivery
- Providing customer aftercare and follow-ups
- Ensuring all shelves were clean and filled
- Adhering to Health & Safety regulations and company policies at all times
|
Qualifications
- 2-weeks training in the use of optometry machines and instruments
- Emergency First Aid at Work
Skills
- Knowledge of Laser and Intraocular lens (IOL) procedures
- Expert in pre-test machinery
- Excellent customer service skills
- IT Skills (use of spreadsheets, databases, word processing, etc.)
- Theoretical and practical knowledge of optometry
Hobbies and interests
I enjoy spending time with my family and socialising with friends. I also attend the gym on a regular basis and love going to the park for cycling. I’m also keeping myself productive by reading self-help books and watching documentaries.
References
Mr Aidan Adams
Store Manager, Specsavers Leeds
Address: 66 New Dover Rd, Walden, DL8 3AU
Tel: 0233 233 6543
Email: aidanadams@hotmail.co.uk
Mr Joe Begum
Senior Optician, Crayford Eyecare Centre
Address: 24 Casper Way, Hurston, KW17 7EZ
Tel: 0253 346 4867
Email: begum-joe3@hotmail.co.uk
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Top CV Tips and Guidelines
- What to do if you’ve got no previous work experience? Well, since this is an entry-level position Optical expertise is not usually an essential requirement – as long as you show that you show enthusiasm and willingness to learn. Nevertheless, it can be a great advantage if you can demonstrate that you have worked, regardless of whether it was paid or voluntary, in an optical store.
- You could mention that you have a “keen eye for detail” on your CV (Okay, okay the joke was a bit cheesy, but it’s definitely a positive attribute you would want to include on your CV anyway!)
- Emphasise your Customer Service skills on your CV with real-life examples because you will frequently be dealing with customers; from welcoming them to helping them with their product selection.
Good Luck!
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OVERVIEW
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SALARY RANGE
£12.000 – £19.000
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ENTRY
Relevant Work Experience
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WORKING HOURS
37+ hours per week
Competencies
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Communication Skills
Ability to communicate effectively with customers
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Writing Skills
Excellent writing skills to write clear and concise medical reports
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Observation Skills
Paying attention to every aspect of the job and ensuring that no “small details” are overlooked
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Caring
Ability to care for and empathise with patients’ needs
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Customer Service
Ability to relate to customer’s needs and offering appropriate advice and solutions
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Admin Skills
Answering the phone, organising folders, photocopying and scanning documents