Travel Agent CV Template + Tips and Download

Main duties performed:

• Using a variety of different resources, both in-house and online, for researching desirable holiday spots and travel options with attractive prices, and advising customers accordingly
• Booking flights, hotels, trains and cars for customers
• Transferring people between airports to/from the hotels
• Liaising with airlines and other service providers on behalf of customers
• Making reservations, filing, checking and printing confirmation e-tickets
• Dealing with customer enquiries (face-to-face, over the phone and through e-mail) on a daily basis
• Dealing with difficult or stressed customers in person and over the phone
• Calculated rates of return before making final decisions on bookings
• Organising bespoke holiday packages across Europe, Africa and Asia
• Handling cash, taking payments, issuing refunds and selling currency
• Solving any of the customer’s problems that may occur before, during and after the trip including rearrangements and cancellations
• Dealing with overbooking, cancellations, relocations and missing flights
• Informing customers of any changes to their holiday plans
• Making sure that all marketing materials (posters, flyers and brochures) are stacked up properly and nicely presented
• Filing, photocopying and general administrative duties

Main duties performed:

• Dealing with any bookings made, either online, over the phone or face-to-face
• Welcoming guests when they arrive, taking them through the check-in procedure at the beginning and the check-out process when leaving the hotel
• Allocating rooms to each guest and handing out keys upon arrival
• Producing bills and taking payments upon check-out
• Taking any messages left for guests
• Carrying out general admin work, including filing and photocopying