I am an extremely keen and creative Tourism Manager with experience in an array of tasks from online promotions and website maintenance to client budgeting and holiday promotions. I strive to provide my customers with the best tourism packages to suit their needs without exceeding their budget. My friendly approach and strong communication skills enable me to build rapport with guests, tour operators, staff, and guides thereby improving efficiency and boasting business. I specialise in organising holiday plans in Europe, Asia and Africa; therefore I am aware of the most appealing places to visit that will make anyone’s holiday one to remember.
Achievements
Increased sales by 27% at Green Globe Travels, 2016
Being promoted from Tourism Assistant to Manager within a year
Education
2012 – 2015
Tourism Management
Bournemouth University
Grade achieved: [2:1]
Relevant Modules:
Economics of Tourism
Environmental studies
Marketing and Advertising Fundamentals
Research methods
Tourism operations development, management and planning
2010 – 2012 Results: Media: C Travel and Tourism: C English Literature: C
A Levels
Winton Sixth Form
Work experience
Jul 2016 – Present
Tourism Manager Green Globe Travels
Main duties performed:
Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
Writing tourism guides for certain cities including London, Paris and Rome
Organising tours across major cities in Europe, Asia and Africa
Booking of flights, ferries, car hire, hotel and holiday accommodation
Making reservations using a variety of online booking systems
Preparing reports, newsletters, adverts and articles for the Marketing department
Developing marketing strategies and tourism business plans
Providing excellent customer support all types of travel/holiday requirements
Meeting with customers to finalise all the travel details for their trip
Contacting new potential customers and offering our services
Producing statistics on sales, travel destinations and customer satisfaction
Liaising with government embassies, tour providers and hotels on a regular basis
Organising and attending holiday exhibitions
Delivering talks and speeches at various national and international events
Hiring staff; particularly during busy holiday periods to give tours
General website maintenance to ensure that its information is up-to-date
Performing market research on the latest trends and developments in the industry and making any recommendations (when necessary)
Dealing with customer queries and issues on a regular basis
Ensuring that information is kept confidential and secure on databases
Jul 2015 – Jun 2016
Tourism Assistant Green Globe Travels
Main duties performed:
Predominantly assisting the Tourism Manager in daily tasks
Answering the phone and dealing with customer queries
Maintaining the website and posting new content on a weekly basis
Discussing holiday plans and packages with potential customers
Assisting with the writing of the Tourism Guide for London
Emailing customers for their reviews on the service provided
Qualifications
Tourism Management Institute Certificate
Level 2 ECDL – BCS
Skills
Ability to maintain a good business relationship, be responsive to changes in circumstances (cancellations, delays, etc) and always willing to help
Exceptional communication skills developed through regularly holding meetings, delivering speeches and dealing with customers
Creativity; particularly in regards to planning personalised holiday plans
The ability to effectively budget on behalf of our customers
Wide and strong range of IT skills, specialising in Microsoft Word, Publisher, Excel, Access, PowerPoint and Outlook.
Hobbies and interests
Due to my job being within the Travel and Tourism field, I have a natural urge to explore the world, visit new cities and learn about as many cultures as I can. I have extensive knowledge of some of the biggest cities in the world and I love to share this knowledge with family and friends by regularly going on holidays with them.
References
Mr Alexander Burnham Tourism Executive, Green Globe Travels Address: 3 Green Rd, Chester, CHK8 3QL Tel: 0777 4577 7844 Email:[email protected]
Mrs Katy Williams Mentor, Bournemouth University Address: 1 Wild Ln, Sutton, SUT2 9FA Tel: 0744 6789 3452 Email:[email protected]
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Tips
Customer service: Working in the Travel and Tourism industry means that your number one priority is to provide outstanding customer service because your business depends on online customer ratings & reviews, customers returning in the future and making word-of-mouth recommendations to their family and friends. Customer service can, literality, make or break your business. It is, therefore, recommended that you give some real-world examples of your customer service skills on your CV to demonstrate to the prospective employer that you have what it takes in order to be a successful Tourism Manager.
Good Luck!
Written by Sobhan Mohmand Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).
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