I am a very reliable, self–motivated and enthusiastic individual currently working as a Claims Handler at Aviva Insurance. I have a passion for customer service, a zeal for meeting targets, and a keen eye for detail and irregularities and I consider myself to be an outstanding team player.
Handled a claim worth more than £10,000.00
Never missed a single day from work over a period of 8 months (2012, Aviva)
2007 – 2009
BTEC National Diploma in Business (Accounting)
Financial Systems and Auditing (D)
Managing Financial Resources and Decisions (M)
Aspects of Contract and Negligence in Business (D)
Business Decision Making (M)
2001 – 2007 Results: 13 GCSEs at Grades A*-C.
Colton Secondary School
Mar 2013 – Present
Claims Handler Aviva
Main duties performed:
Taking new claims (First Notification of Loss)
Monitoring the progress of a claim
Accessing databases and information systems to obtain details
Taking statements from clients and witnesses for official records
Processing forms received from clients
Advising customers regarding their cover
Offering products and services according to their needs and requirements
Dealing with car accidents and taking the initial accident details
Speaking to any witnesses over the phone at the time of an accident
Liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims
Requesting and investigating statements, sketches, police reports, vehicle repair documentation and various other supporting evidence to settle a claim
Sending notification/progress letters to clients regarding their claim
Assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action
Resolving and negotiating any liability and cost issues with third parties
Liaising with third-party insurance companies and garages to authorise repairs and credit hire and subsequently monitoring each stage of the repairs or hire
Scanning, photocopying, faxing and emailing documents
Ensuring proper data protection, bookkeeping and data entry procedures are followed when handling personal information
Dec 2012 – Mar 2013
Claims Advisor Powerhouse Insurance
Main duties performed:
Advising people on insurance, claims and general financial issues
Managing files from inception toward litigation
Taking, processing and monitoring claims
Collecting information from clients through application forms
Reviewing original documents and evidence
Investigating potentially fraudulent claims
Liaising with internal and external stakeholders for settlements
Dealing with requests and enquiries from solicitors and third-party insurers
Inputting data and monitoring it on the system
Escalating claims to another team if and when required
Conducting risk assessments
General admin duties and covering the reception when required
Certificate in Insurance – CII
Excellent telephone skills
Ability to multi-task and work in a busy environment under pressure
Ability to deal with stressful situations in a professional manner
Trained first aider
Outstanding persuasion and negotiation skills
Hobbies and interests
I enjoy spending time with my friends, meeting new people and doing anything creative (writing, performing, etc.). I have a keen interest in sports, particularly football, and business hence the decision to do Business Studies at College.
The CV’s structure is well-organised, featuring clear headings, bullet points, and a professional, easily readable font, enhancing its overall visual appeal.
The content is concise and to the point, focusing on key responsibilities and significant achievements in previous roles, allowing for a quick and easy read. It maintains an appropriate length, not overly lengthy or overly concise, effectively conveying the candidate’s qualifications and experience without overwhelming the reader.
It avoids excessive use of jargon or technical terminology, ensuring that the document is accessible to a broad audience. This is very important because the hiring manager reviewing the application may not be familiar with the technical terminologies of the industry.
It omits irrelevant personal information such as date of birth and gender, maintaining focus on professional qualifications and experiences relevant to the position.
Overall, the CV conveys a strong commitment to excellence in claims handling and customer service, reinforcing the candidate’s suitability for the role.
Utilise a clear and standard format: Use a commonly accepted CV format with clearly defined sections, such as personal details, personal profile, qualifications, work experience and achievements. Research has shown that employers prefer conventional CV layouts over non-standard, fancy formats.
Appropriate length: Maintain an appropriate CV length, generally not exceeding two pages, to hold the reader’s attention.
Professional email address: Ensure your email address is professional; avoid using nicknames or personal handles. Use your first and surname in the email address.
Font style: Use a straightforward and professional font style, such as Times New Roman, Open Sans or Garamond, to maintain a classic look. These fonts will enhance your CV’s legibility.
Consistent bullet point style: Use a consistent bullet point style throughout your CV, such as solid dots (•) or open circles (?) – don’t mix and match these formatting styles as the CV will look less professional.
Proofread and review: After formatting your CV, thoroughly proofread it for errors, typos and clarity, and consider seeking feedback from a colleague, friend or family member for improvements.
The personal profile section of your CV serves as your initial pitch to employers. It’s crucial because it’s the first impression you make, and it needs to convey your skills, experiences, and what you can bring to the job effectively. It’s your chance to grab the recruiter’s attention and make them eager to read the rest of your CV.
A highly skilled Claims Handler with 7 years of experience, known for efficiently processing complex insurance claims, reducing processing times by 20%. Proven track record of delivering exceptional customer service, resolving issues promptly and ensuring satisfied policyholders.
The accomplishments section of your CV contains specific achievements and milestones from your life that demonstrate your skills and contributions. Accomplishments could come from all aspects of your life including your career and education.
Received the “Claims Excellence Award” for outstanding performance in 2019.
Promoted to Senior Claims Handler within 10 months of joining the company.
Developed a time-saving tool that reduced claims processing time by 25%.
The employment section of your CV contains a chronological list of your work history, including details of your past positions, responsibilities and accomplishments.
You can include all types of jobs here, as long as they add value to your application:
Full-time and part-time jobs
Paid and voluntary positions
Casual, weekend and summer jobs
October 2021 – Present
Claims Handler Insurance Pro Ltd, London
Main duties and responsibilities performed:
Efficiently processed and assessed insurance claims, consistently exceeding monthly targets by 15%.
Demonstrated excellent customer service skills by resolving complex claims issues promptly and to the satisfaction of policyholders.
Collaborated with the claims team to streamline the claims assessment process, reducing processing time by 20%.
Assessing insurance claims for accuracy and validity.
Communicating with policyholders to gather necessary information and documents.
Investigating claims to determine liability and coverage.
Processing claims in accordance with company policies and regulatory requirements.
Evaluating and negotiating settlements with policyholders or claimants.
Maintaining detailed records of claims and related correspondence.
Collaborating with legal and investigative teams when necessary.
Providing exceptional customer service to answer claim-related inquiries.
Staying up-to-date with insurance industry regulations and policy changes.
Participating in training and professional development to enhance claims-handling skills.
The education section of your CV provides information about your academic background and qualifications, including details about the schools, colleges and universities you attended and the qualifications earned. It should also contain brief details about any coursework completed and subjects studied, as long as they add value to the application.
2017 – 2021
Bachelor of Science (BSc) in Insurance Management
University of London
Degree Classification: Upper Second Class (2:1).
Claims Handling and Evaluation
Business Ethics in Insurance
2015 – 2017 Results: Business Studies: A, Mathematics: B, Economics: B.
London College of Commerce
Qualifications & training
In this section of your claims handler CV, you should highlight your professional qualifications and vocational training. Include certifications, courses and any relevant credentials that demonstrate your expertise in the field. This not only complements your formal education but also reinforces your suitability for the role.
Chartered Insurance Institute (CII) Certification in Claims Handling
GDPR Training – Data Protection Academy
Negotiation Skills Workshop – Institute of Customer Service
The core competencies section of your CV is where you highlight your specific abilities, proficiencies and expertise that make you a strong candidate for the job you’re applying for.
You should include a diverse range of skills such as technical competencies (e.g. using electronic management systems), soft skills (e.g. interpersonal skills) and industry-specific knowledge.
Attention to detail: Meticulous in reviewing claim documentation, resulting in a 99% accuracy rate in claims assessments.
Legal compliance: Well-versed in insurance industry regulations and compliance, ensuring all claims processing adheres to legal requirements and internal policies.
Adaptability: Demonstrated ability to adapt to changing circumstances and handle high-stress situations, as evidenced by the successful management of claims during natural disasters.
Claims assessment: Ability to evaluate insurance claims for validity and accuracy, ensuring fair and efficient processing.
Negotiation: Proficiency in negotiating settlements with claimants, seeking cost-effective solutions.
Customer service: Providing exceptional service to claimants, addressing inquiries and resolving issues promptly.
Data analysis: Analysing claims data to identify trends and make data-driven decisions to improve processes.
Time management: Efficiently managing workload and meeting deadlines to ensure timely claims processing.
Conflict resolution: Skill in resolving disputes and conflicts between parties to reach fair resolutions.
Fraud detection: Ability to recognise and investigate potentially fraudulent claims.
Policy interpretation: Interpreting insurance policies to determine coverage and claim eligibility.
Computer proficiency: Utilising software and tools for claims processing, including specialised insurance software.
In the hobbies section of your CV, you have the opportunity to provide a glimpse into your personality and demonstrate qualities that can be valuable in a claims handler role.
You can mention activities like team sports (emphasising teamwork), puzzle-solving (highlighting problem-solving abilities), volunteering (demonstrating empathy and commitment) or even a passion for photography (indicating an eye for detail and observation).
In my free time, I enjoy playing on a local football team, which enhances my teamwork skills and ability to collaborate effectively. Additionally, solving puzzles and crosswords not only sharpens my problem-solving abilities but also demonstrates my attention to detail – a crucial aspect of claims assessment.
The referees section of your CV is where you provide the names and contact details of people who can say good things about you and your work to potential employers.
Your referees can be people like your former bosses, colleagues or teachers.
Mr Richard Evans Claims Manager, ABC Insurance Address: 23 North Street, London, W1A 1AA Tel: +44 1234 567890 Email:[email protected]
Highlight key skills: Showcase your core skills such as “claims assessment”, “negotiation” and “policy evaluation” to immediately grab an employer’s attention.
Quantify savings: If applicable, mention how you’ve saved the company money, e.g., “Saved £50,000 annually by identifying fraudulent claims.”
Tell a story: Use the CAR (Challenge, Action, Result) method to explain how you overcame challenges and achieved positive outcomes in previous roles.
Showcase conflict resolution: Discuss your ability to resolve disputes or conflicts, as it’s a vital aspect of claims handling.
Show continuous learning: Highlight any relevant certifications or courses you’ve completed, such as “Certified Claims Professional (CCP).”
Highlight ethical behaviour: Emphasise your commitment to ethical practices and handling claims with integrity and fairness. Also, state that providing excellent customer service is one of your top priorities.
Written by Sobhan Mohmand Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).
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