Claims Handler CV Example [+ Expert Guide & Tips] – CV Plaza

Claims Handler CV Example [+ Expert Guide & Tips]

author Sobhan Mohmand, CV Writing Expert         date 24 Oct 2023

Are you looking to write your perfect Claims Handler CV?

Claim handlers play a crucial role in the insurance industry, responsible for assessing and processing claims from policyholders.

Crafting a strong CV is vital in this competitive field, as it’s your first opportunity to showcase your qualifications, relevant experience and notable achievements.

Our step-by-step guide below will help you create an outstanding CV that will impress employers and land you job interviews in no time.

Sounds good? Let’s begin!

Table of contents

CV Example

Christopher Blackburn

81 City Road
Hill View
BH21 3QN
Mob: 000 2246 1941       Email: [email protected]

Personal profile statement

I am a very reliable, self–motivated and enthusiastic individual currently working as a Claims Handler at Aviva Insurance. I have a passion for customer service, a zeal for meeting targets, and a keen eye for detail and irregularities and I consider myself to be an outstanding team player.

  • Handled a claim worth more than £10,000.00
  • Never missed a single day from work over a period of 8 months (2012, Aviva)

2007 – 2009BTEC National Diploma in Business (Accounting)IPCResults: DMM

Relevant Modules:

  • Financial Systems and Auditing (D)
  • Managing Financial Resources and Decisions (M)
  • Aspects of Contract and Negligence in Business (D)
  • Business Decision Making (M)

2001 – 2007
Results: 13 GCSEs at Grades A*-C.
GCSEsColton Secondary School

Work experience
Mar 2013 – PresentClaims Handler                 Aviva

Main duties performed:

  • Taking new claims (First Notification of Loss)
  • Monitoring the progress of a claim
  • Accessing databases and information systems to obtain details
  • Taking statements from clients and witnesses for official records
  • Processing forms received from clients
  • Advising customers regarding their cover
  • Offering products and services according to their needs and requirements
  • Dealing with car accidents and taking the initial accident details
  • Speaking to any witnesses over the phone at the time of an accident
  • Liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims
  • Requesting and investigating statements, sketches, police reports, vehicle repair documentation and various other supporting evidence to settle a claim
  • Sending notification/progress letters to clients regarding their claim
  • Assessing each claim individually for fraud and consequently reporting any bogus/scam claims to the Claims Manager for further action
  • Resolving and negotiating any liability and cost issues with third parties
  • Liaising with third-party insurance companies and garages to authorise repairs and credit hire and subsequently monitoring each stage of the repairs or hire
  • Scanning, photocopying, faxing and emailing documents
  • Ensuring proper data protection, bookkeeping and data entry procedures are followed when handling personal information
Dec 2012 – Mar 2013Claims Advisor         Powerhouse Insurance

Main duties performed:

  • Advising people on insurance, claims and general financial issues
  • Managing files from inception toward litigation
  • Taking, processing and monitoring claims
  • Collecting information from clients through application forms
  • Reviewing original documents and evidence
  • Investigating potentially fraudulent claims
  • Liaising with internal and external stakeholders for settlements
  • Dealing with requests and enquiries from solicitors and third-party insurers
  • Inputting data and monitoring it on the system
  • Escalating claims to another team if and when required
  • Conducting risk assessments
  • General admin duties and covering the reception when required


  • Certificate in Insurance – CII

  • Excellent telephone skills
  • Ability to multi-task and work in a busy environment under pressure
  • Ability to deal with stressful situations in a professional manner
  • Trained first aider
  • Outstanding persuasion and negotiation skills

Hobbies and interests

I enjoy spending time with my friends, meeting new people and doing anything creative (writing, performing, etc.). I have a keen interest in sports, particularly football, and business hence the decision to do Business Studies at College.


Mr George Davidson
Claims Manager, Aviva
Address: 47 Boat Lane, Recopy, DD8 4PN
Tel: 000 1436 1932
Email: [email protected]
Mrs Alicia Chapman
Senior Admin Officer, Powerhouse Insurance
Address: 90 Jed Road, Seaworthy, EX32 7EZ
Tel: 000 5806 5248
Email: [email protected]


Claims Handler CV

Claims Handler CV Template 2

What makes this CV good and effective?

  • The CV’s structure is well-organised, featuring clear headings, bullet points, and a professional, easily readable font, enhancing its overall visual appeal.
  • The content is concise and to the point, focusing on key responsibilities and significant achievements in previous roles, allowing for a quick and easy read. It maintains an appropriate length, not overly lengthy or overly concise, effectively conveying the candidate’s qualifications and experience without overwhelming the reader.
  • It avoids excessive use of jargon or technical terminology, ensuring that the document is accessible to a broad audience. This is very important because the hiring manager reviewing the application may not be familiar with the technical terminologies of the industry.
  • It omits irrelevant personal information such as date of birth and gender, maintaining focus on professional qualifications and experiences relevant to the position.
  • Overall, the CV conveys a strong commitment to excellence in claims handling and customer service, reinforcing the candidate’s suitability for the role.

Download CV template

CV template

How to format your CV

  • Utilise a clear and standard format: Use a commonly accepted CV format with clearly defined sections, such as personal details, personal profile, qualifications, work experience and achievements. Research has shown that employers prefer conventional CV layouts over non-standard, fancy formats.
  • Appropriate length: Maintain an appropriate CV length, generally not exceeding two pages, to hold the reader’s attention.
  • Professional email address: Ensure your email address is professional; avoid using nicknames or personal handles. Use your first and surname in the email address.
  • Font style: Use a straightforward and professional font style, such as Times New Roman, Open Sans or Garamond, to maintain a classic look. These fonts will enhance your CV’s legibility.
  • Consistent bullet point style: Use a consistent bullet point style throughout your CV, such as solid dots (•) or open circles (?) – don’t mix and match these formatting styles as the CV will look less professional.
  • Proofread and review: After formatting your CV, thoroughly proofread it for errors, typos and clarity, and consider seeking feedback from a colleague, friend or family member for improvements.

How to write a Claims Handler CV

Personal information

The personal details section of your CV contains your full name, contact information (phone number, email address and address), and optionally, your LinkedIn profile.

It should contain any irrelevant personal details like your date of birth or nationality.

Read more: What personal details to include on a CV.

  • Chloe Bennett
  • 89 Cedar Lane, Birmingham B3 3DE
  • Mob: 07543 210 987       Email: [email protected]

Profile statement

The personal profile section of your CV serves as your initial pitch to employers. It’s crucial because it’s the first impression you make, and it needs to convey your skills, experiences, and what you can bring to the job effectively. It’s your chance to grab the recruiter’s attention and make them eager to read the rest of your CV.

Claims handler personal profile example:

A highly skilled Claims Handler with 7 years of experience, known for efficiently processing complex insurance claims, reducing processing times by 20%. Proven track record of delivering exceptional customer service, resolving issues promptly and ensuring satisfied policyholders.


The accomplishments section of your CV contains specific achievements and milestones from your life that demonstrate your skills and contributions. Accomplishments could come from all aspects of your life including your career and education.

  • Received the “Claims Excellence Award” for outstanding performance in 2019.
  • Promoted to Senior Claims Handler within 10 months of joining the company.
  • Developed a time-saving tool that reduced claims processing time by 25%.

Work experience

The employment section of your CV contains a chronological list of your work history, including details of your past positions, responsibilities and accomplishments.

You can include all types of jobs here, as long as they add value to your application:

  1. Full-time and part-time jobs
  2. Paid and voluntary positions
  3. Casual, weekend and summer jobs
  4. Internships

October 2021 – Present Claims Handler         Insurance Pro Ltd, London

Main duties and responsibilities performed:

  • Efficiently processed and assessed insurance claims, consistently exceeding monthly targets by 15%.
  • Demonstrated excellent customer service skills by resolving complex claims issues promptly and to the satisfaction of policyholders.
  • Collaborated with the claims team to streamline the claims assessment process, reducing processing time by 20%.

Claims handler duties to add to your CV

  • Assessing insurance claims for accuracy and validity.
  • Communicating with policyholders to gather necessary information and documents.
  • Investigating claims to determine liability and coverage.
  • Processing claims in accordance with company policies and regulatory requirements.
  • Evaluating and negotiating settlements with policyholders or claimants.
  • Maintaining detailed records of claims and related correspondence.
  • Collaborating with legal and investigative teams when necessary.
  • Providing exceptional customer service to answer claim-related inquiries.
  • Staying up-to-date with insurance industry regulations and policy changes.
  • Participating in training and professional development to enhance claims-handling skills.


The education section of your CV provides information about your academic background and qualifications, including details about the schools, colleges and universities you attended and the qualifications earned. It should also contain brief details about any coursework completed and subjects studied, as long as they add value to the application.

2017 – 2021 Bachelor of Science (BSc) in Insurance Management University of London Degree Classification: Upper Second Class (2:1).

Subjects studied:

  • Insurance Principles
  • Risk Management
  • Claims Handling and Evaluation
  • Business Ethics in Insurance
  • Financial Management
  • 2015 – 2017
    Results: Business Studies: A, Mathematics: B, Economics: B.
    A-Levels London College of Commerce

Qualifications & training

In this section of your claims handler CV, you should highlight your professional qualifications and vocational training. Include certifications, courses and any relevant credentials that demonstrate your expertise in the field. This not only complements your formal education but also reinforces your suitability for the role.

  • Chartered Insurance Institute (CII) Certification in Claims Handling
  • GDPR Training – Data Protection Academy
  • Negotiation Skills Workshop – Institute of Customer Service

Core competencies

The core competencies section of your CV is where you highlight your specific abilities, proficiencies and expertise that make you a strong candidate for the job you’re applying for.

You should include a diverse range of skills such as technical competencies (e.g. using electronic management systems), soft skills (e.g. interpersonal skills) and industry-specific knowledge.

  • Attention to detail: Meticulous in reviewing claim documentation, resulting in a 99% accuracy rate in claims assessments.
  • Legal compliance: Well-versed in insurance industry regulations and compliance, ensuring all claims processing adheres to legal requirements and internal policies.
  • Adaptability: Demonstrated ability to adapt to changing circumstances and handle high-stress situations, as evidenced by the successful management of claims during natural disasters.

Useful claims handling skills to add to your CV

  • Claims assessment: Ability to evaluate insurance claims for validity and accuracy, ensuring fair and efficient processing.
  • Negotiation: Proficiency in negotiating settlements with claimants, seeking cost-effective solutions.
  • Customer service: Providing exceptional service to claimants, addressing inquiries and resolving issues promptly.
  • Data analysis: Analysing claims data to identify trends and make data-driven decisions to improve processes.
  • Time management: Efficiently managing workload and meeting deadlines to ensure timely claims processing.
  • Conflict resolution: Skill in resolving disputes and conflicts between parties to reach fair resolutions.
  • Fraud detection: Ability to recognise and investigate potentially fraudulent claims.
  • Policy interpretation: Interpreting insurance policies to determine coverage and claim eligibility.
  • Computer proficiency: Utilising software and tools for claims processing, including specialised insurance software.


In the hobbies section of your CV, you have the opportunity to provide a glimpse into your personality and demonstrate qualities that can be valuable in a claims handler role.

You can mention activities like team sports (emphasising teamwork), puzzle-solving (highlighting problem-solving abilities), volunteering (demonstrating empathy and commitment) or even a passion for photography (indicating an eye for detail and observation).

Read more: Best hobbies to add to a CV (Examples).

In my free time, I enjoy playing on a local football team, which enhances my teamwork skills and ability to collaborate effectively. Additionally, solving puzzles and crosswords not only sharpens my problem-solving abilities but also demonstrates my attention to detail – a crucial aspect of claims assessment.


The referees section of your CV is where you provide the names and contact details of people who can say good things about you and your work to potential employers.

Your referees can be people like your former bosses, colleagues or teachers.

Mr Richard Evans
Claims Manager, ABC Insurance
Address: 23 North Street, London, W1A 1AA
Tel: +44 1234 567890
Email: [email protected]
Ms. Hannah Walker
Senior Claims Analyst, Pro Insurers Ltd.
Address: 456 Hancock Lane, Manchester, M2B 2BC
Tel: +44 9876 543210
Email: [email protected]

Note: You don’t have to include references at this stage of the application process. You can also write “References are available upon request.”

Tips to make your CV more effective

  • Highlight key skills: Showcase your core skills such as “claims assessment”, “negotiation” and “policy evaluation” to immediately grab an employer’s attention.
  • Quantify savings: If applicable, mention how you’ve saved the company money, e.g., “Saved £50,000 annually by identifying fraudulent claims.”
  • Tell a story: Use the CAR (Challenge, Action, Result) method to explain how you overcame challenges and achieved positive outcomes in previous roles.
  • Showcase conflict resolution: Discuss your ability to resolve disputes or conflicts, as it’s a vital aspect of claims handling.
  • Show continuous learning: Highlight any relevant certifications or courses you’ve completed, such as “Certified Claims Professional (CCP).”
  • Highlight ethical behaviour: Emphasise your commitment to ethical practices and handling claims with integrity and fairness. Also, state that providing excellent customer service is one of your top priorities.

Written by Sobhan Mohmand
Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).


    £15.000 – £25.000
    Relevant Work Experience
    37+ hours per week


  • Communication Skills
    Ability to communicate effectively with customers and third-party companies
  • Writing Skills
    Excellent writing skills to write clear and concise reports
  • Computing Skills
    Ability to use a computer effectively for business needs
  • Listening Skills
    Listening attentively to customer’s needs, concerns, complaints and statements
  • Attention to Detail
    Paying attention to every aspect of the job and ensuring that no “small details” are overlooked
  • Investigation
    Ability to research and examine a matter in a focused manner

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