Credit Controller CV Example [2024 Guide + Tips] - CV Plaza

Credit Controller CV Example [2024 Guide + Tips]

author Sobhan Mohmand, CV Writing Expert         date 21 Oct 2023

Are you looking to write your perfect Credit Controller CV?

A credit controller plays a crucial role in managing an organization’s finances by ensuring that outstanding debts are collected promptly and efficiently.

Crafting an exceptional CV is essential in this competitive field. Your CV should not only highlight your qualifications but also showcase your relevant experience and notable achievements.

In this article, we’ll provide you with a complete step-by-step guide, along with valuable tips and real-life examples to help you create an interview-winning CV.

Let’s get started!

Table of contents

CV Example

Angela Baker

155 10 Carrington Ave
Mob: 079 6573 2199       Email: [email protected]

Personal profile statement

I am a conscientious and confident Credit Controller with sound experience of sales ledger and debt collection, and the ability to prioritise and work under pressure to meet deadlines. In my current job, my key achievements have been consistently making 60 phone calls per day, clearing the debt of one account worth £36.000, and the implementation of an innovative new spreadsheet, allowing a more streamlined approach to analysing data and debt. Currently, I am keen to find a challenging role within credit control in order to further my experience and develop my abilities.

  • Completed a Level 3 Diploma in Business Administration with DDD grade
  • Over one year of experience in credit control

2012 – 2015BTEC Diploma in Business AdministrationBexley CollegeGrade achieved: Distinction, Distinction, Distinction

Relevant Modules:

  • Resolve Administrative Problems
  • Organise and Deliver Customer Service
  • Spreadsheet Software
  • Understand the Legal Context of Business
  • Principles of Leadership and Management

2003 – 2010
Results: 10 GCSEs at Grades A*-C, including Maths (B) and English (B).
GCSEsHarlington Academy

Work experience
Sept 2015 – PresentCredit Controller         JK Business Solutions

Main duties performed:

  • Working in a third-party company to collect debts from businesses and individuals on behalf of our clients
  • Monitoring and recovering of predominantly aged debt
  • Chasing various companies for outstanding payments and invoices
  • Negotiating and setting up payment plans
  • Liaising with the accounts Manager, clients, invoicing department, insurance companies and other third-party organisations on a daily basis
  • Identifying customer payment problems and ensuring speedy resolutions
  • Achieving daily, weekly and monthly targets based on call quality and cash collection
  • Ensuring compliance with relevant policies, procedures and regulations
  • Controlling sales ledgers to maintain aged debt
  • Preparing and sending credit notes and invoices to customers
  • Posting prior notification letters to customers of accounts becoming due
  • Weekly follow-ups with debtors
  • Dealing with customer queries face-to-face, over the phone or via e-mail
  • Implemented spreadsheet systems to enable easier chasing and recording of debt
  • Dealing effectively with a high level of complex debt issues
  • Escalation of certain cases or accounts to senior managers
  • Ensuring all client information and documents are kept secure and confidential at all times
  • Keeping calm and professional at all times
  • Establishing and maintaining good client relationships

Feb 2015 – Sept 2015Admin Assistant           Summerfield Academy

Main duties performed:

  • Being the first point of contact for administrative responsibilities
  • Answering the telephone and responding to emails
  • Filing, batching, scanning and photocopying documents
  • Processing stationery invoices
  • Contact parents regarding their children’s attendance, holidays and exams
  • Assisting with the organisation of the Academy’s events and open days

  • Administrative Skills Diploma – Study 365
  • Level 2 Credit Control & Debt Management – Study House
  • Microsoft Office 2013 training – e-Careers

  • Excellent telephone manners skills with the ability to speak clearly and confidently
  • Ability to work efficiently and professionally with people from all backgrounds
  • Proficiency in all areas of Microsoft Office, including Access, Excel, Word, Outlook and PowerPoint
  • Full UK Driving Licence with no endorsements since June 2002

Hobbies and interests

As an active sociable individual, I enjoy staying fit and going to the gym. I also like to keep my commercial awareness up to date and enjoy reading the Financial Times. I enjoy meeting new people, and I am also part of a fundraising committee for a charity called the St Matthew’s Children.


Mr Paul Harper
Credit Manager, JK Business Solutions
Address: 3 Spring Rd, Louth, LA4 1XK
Tel: 0733 6733 5994
Email: [email protected]
Mr William Walter
Director, Summerfield Academy
Address: 2 Summer St, Poole, PE1 6YE
Tel: 0933 4572 7399
Email: [email protected]


Credit Controller CV

Credit Controller CV Template 2

What makes this CV good and effective?

  • The personal profile is a brief and impactful statement that highlights the candidate’s key skills, years of experience and enthusiasm for credit control.
  • The structure of the CV is well-organised with clear headings and sections, making it easy for the employer to navigate and find the information they are seeking.
  • The content of the CV is tailored to the Credit controller role, focusing on relevant qualifications, skills, and experience.
  • The CV is of an appropriate length, not exceeding two pages, ensuring it’s concise and to the point. Research has shown that shorter CVs are more likely to be shortlisted.

Download CV template

CV template

How to format your CV

  • Incorporate sufficient white space: Ensure that your CV isn’t cluttered and that there is enough white space to enhance readability.
  • Ensure uniform spacing: Maintain consistent spacing between lines, sections and headers throughout your CV for a polished look.
  • Use a professional tone: Write in the third person and avoid using personal pronouns like “I” or “me.”
  • Include a skills section: Highlight key skills relevant to the role of a Credit controller, such as “Debt recovery,” “Credit risk analysis,” and “Financial reporting.”
  • Save and send in PDF format: When submitting your CV electronically, save it as a PDF to maintain formatting consistency across different devices and software.

How to write a Credit controller CV (a step-by-step guide)

Personal details

Your CV’s personal details section should contain the following important information about you; your full name and up-to-date contact information such as your phone number, professional email address and postal address.

Read more: Personal details on a CV: what to include and leave out.

  • Luna Starlight
  • 15 Galaxy Drive, Newcastle NE1 1NG
  • Mob: 07777 222 333       Email: [email protected]

Personal profile

This section should include a brief summary of your experience, skills and what you’re looking to achieve in your career, giving employers a glimpse of what you can offer to their organisation. It should be no longer than five lines.

Credit controller personal profile example:

Experienced Credit Controller with a proven track record of reducing outstanding debts by 30% through effective debt recovery strategies. Skilled in credit risk assessment and financial analysis, consistently ensuring the financial stability of the company. Adept at building strong client relationships, resulting in improved payment timelines and financial success.


The achievements section of your CV is like a highlight reel of your career or personal life successes. It’s where you share specific accomplishments, like awards, promotions, exceeding sales targets or completing projects ahead of schedule and within budget.

Read more: Achievements on a CV (examples + tips).

  • Achieved a 20% reduction in outstanding debts through effective debt recovery strategies.
  • Awarded “Credit Controller of the Year” in 2020 for consistently meeting and exceeding targets.
  • Completed a complex debt consolidation project ahead of schedule, resulting in a cost savings of £17,000.

Employment and work experience

The employment section of a CV is where you detail your work history and professional experience, providing a chronological account of your past jobs and roles.

You can include various types of jobs, such as full-time positions, part-time roles, internships, freelance work, temporary jobs, or any relevant work experience that demonstrates your skills and qualifications.

January 2019 – Present Senior Credit Controller         XYZ Finance Ltd, London

Main duties and responsibilities performed:

  • – Manage a portfolio of 150+ clients, overseeing their credit limits and payment terms.
  • – Conduct detailed credit risk assessments, resulting in a 12% reduction in bad debt.
  • – Collaborate with the sales team to resolve billing discrepancies, ensuring accurate invoicing.
  • – Developed and implemented an efficient debt recovery process, leading to a 25% increase in recovered debts.

Credit controller duties to add to your CV

  • Assessing the creditworthiness of clients and customers to establish appropriate credit limits.
  • Managing accounts receivable and monitoring overdue payments.
  • Contacting clients to negotiate payment terms and resolve outstanding debts.
  • Maintaining accurate and up-to-date records of financial transactions and client interactions.
  • Collaborating with the sales and customer service teams to address billing discrepancies and resolve payment issues.
  • Preparing and presenting financial reports to management, highlighting outstanding debts and recovery efforts.
  • Ensuring compliance with legal and regulatory requirements related to credit control and debt collection.

Education and training

The education section of your CV is where you provide details about your academic background, including the names of schools or universities attended, the degrees or qualifications obtained and the dates of graduation.

September 2016 – June 2020 Bachelor of Science in FinanceStafford University Degree classification: Second Class Upper (2:1).

Subjects studied:

  • Financial Management
  • Credit Risk Analysis
  • Business Accounting
  • Economics
  • Investment Analysis
  • September 2014 – June 2016
    Results: Mathematics: A, Economics: A, Business Studies: B, Chemistry: B.
    A-Levels Eaglebrook College


The qualification section of a CV is where you showcase any professional training, courses or skills certifications that enhance your suitability for the role.

  • Level 5 Diploma in Credit Management – Institute of Credit Management
  • Advanced Diploma in Financial Management – Association of Accounting Technicians (AAT)
  • Chartered Institute of Credit Management (CICM) Accreditation – CICM


The skills section of a CV is where you highlight your relevant abilities which are valuable for the job, typically presented as a list of key competencies, technical skills and qualities.

  • Debt recovery: Successfully recovered £500,000 in outstanding debts within the first quarter of 2022, exceeding the target by 20%.
  • Client relationship management: Built and maintained strong client relationships, leading to improved payment timelines and a 25% increase in recovered debts.
  • Effective communication: Communicated with clients, legal teams and colleagues to negotiate payment plans and resolve disputes, ensuring a 98% accuracy rate in credit report assessments.

Useful credit control skills to add to your CV

  • Negotiation skills: Negotiating with clients for favourable payment terms and resolving disputes is a key part of the job.
  • Debt recovery: Expertise in recovering outstanding debts and meeting collection targets.
  • Financial analysis: The capacity to analyse financial statements to identify credit risks and make informed decisions.
  • Team collaboration: Collaborating with cross-functional teams to address billing discrepancies and resolve payment issues.
  • Time management: Managing multiple accounts and priorities efficiently to meet deadlines and reduce overdue accounts.
  • Documentation: Maintaining accurate and organised records of financial transactions.
  • Software proficiency: Proficiency in using credit control software and financial tools.
  • Conflict resolution: Resolving payment disputes professionally and diplomatically.

Hobbies and interests (optional)

The hobbies section of a CV is an optional segment where you can include personal interests and extracurricular activities, which can demonstrate qualities such as teamwork, creativity or dedication and offer potential conversation starters during interviews.

Read more: Hobbies and interests on a CV (Complete Guide).

Outside of work, I enjoy delving into financial literature to stay updated on industry trends, which complements my role as a credit controller. Additionally, I’m an avid chess player, which sharpens my analytical and strategic thinking skills, crucial for making informed decisions.


The references section of a CV is where you list individuals who can vouch for your character and professional abilities, including their names, job titles and contact information.

Mr. Richard Wells
Financial Manager, ABC Finance Ltd
Address: 6 Waterfall Street, London W1A 1AA
Tel: 01234 567 890
Email: [email protected]
Ms. Helen Evans
Senior Credit Analyst, XYZ Banking Group
Address: 56 Oak Lane, Manchester M2 2XY
Tel: 07890 123 456
Email: [email protected]

Note: If you do not wish to disclose your references on your CV, you should write, “References are available upon request.”

Tips to make your CV more effective

  • Tailor your CV: Customise your CV for each application by highlighting the skills and experiences most relevant to the role you’re pursuing. Refer to the personal specification for ideas.
  • Use facts and figures: Use specific numbers and percentages to showcase your accomplishments, such as “Reduced bad debt by 20%.” Instead of, “Reduced debt.”
  • Check spelling and grammar: Proofread your CV for errors and mistakes, especially as the role that you are applying for requires attention to detail.
  • Highlight software expertise: Specify your proficiency with software tools commonly used in credit control, such as SAP, Oracle, or QuickBooks.
  • Be concise: Keep your CV concise, ideally not exceeding two pages.

Written by Sobhan Mohmand
Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).


    £16.000 – £28.000
    Work Experience
    37+ hours per week


  • Persuasion
    Using appropriate techniques to move others to action or to gain agreements
  • Admin Skills
    Organising folders, photocopying and scanning documents
  • Telephone Manners
    Ability to making phone calls in a clear and professional manner
  • Numeracy Skills
    Dealing with numbers and figures in a financial context
  • Communication Skills
    Excellent communication skills to liaise with clients, teams and external business professionals
  • Customer Service
    Ability to relate to customer’s needs and offering appropriate advice and solutions

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