I am a conscientious and confident Credit Controller with a sound experience of sales ledger and debt collection, and the ability to prioritise and work under pressure to meet deadlines. In my current job my key achievements have been consistently making 60 phone calls per day, clearing the debt of one account worth £36.000, and the implementation of an innovative new spreadsheet, allowing a more streamlined approach to analysing data and debt. Currently, I am keen to find a challenging role within credit control in order to further my experience and develop my abilities.
Achievements
Completed a Level 3 Diploma in Business Administration with DDD grade
2003 – 2010 Results: 10 GCSEs at Grades A*-C, including Maths (B) and English (B).
GCSEs
Harlington Academy
Work experience
Sept 2015 – Present
Credit Controller JK Business Solutions
Main duties performed:
Working in a third-party company to collect debts from businesses and individuals on behalf of our clients
Monitoring and recovering of predominantly aged debt
Chasing various companies for outstanding payments and invoices
Negotiating and setting up payment plans
Liaising with the accounts Manager, clients, invoicing department, insurance companies and other third-party organisations on a daily basis
Identifying customer payment problems and ensuring speedy resolutions
Achieving daily, weekly and monthly targets based on call quality and cash collection
Ensuring compliance with relevant policies, procedures and regulations
Controlling sales ledgers to maintain aged debt
Preparing and sending credit notes and invoices to customers
Posting prior notification letters to customers of accounts becoming due
Weekly follow ups with debtors
Dealing with customer queries face-to-face, over the phone or via e-mail
Implemented spreadsheet systems to enable easier chasing and recording of debt
Dealing effectively with a high level of complex debt issues
Escalation certain cases or account to senior managers
Ensuring all client information and documents are kept secure and confidential at all times
Keeping calm and professional at all times
Establishing and maintaining good client relationships
Feb 2015 – Sept 2015
Admin Assistant Summerfield Academy
Main duties performed:
Being the first point of contact for administrative responsibilities
Answering the telephone and responding to emails
Filing, batching, scanning and photocopying documents
Processing stationary invoices
Contact parents regarding their children’s attendance, holidays and exams
Assisting with the organisation of the Academy’s events and open days
Qualifications
Administrative Skills Diploma – Study 365
Level 2 Credit Control & Debt Management – Study House
Microsoft Office 2013 training – e-Careers
Skills
Excellent telephone manner skills with the ability to speak clearly and confidently
Ability to work efficiently and professionally with people from all backgrounds
Proficiency in all areas of Microsoft Office, including Access, Excel, Word, Outlook and PowerPoint
Full UK Driving Licence with no endorsements since June 2002
Hobbies and interests
As an active sociable individual, I enjoy staying fit and going to the gym. I also like to keep my commercial awareness up to date and enjoy reading the Financial Times. I enjoy meeting new people, and I am also part of a fundraising committee for a charity called the St Matthew’s Children.
References
Mr Paul Harper Credit Manager, JK Business Solutions Address: 3 Spring Rd, Louth, LA4 1XK Tel: 0733 6733 5994 Email:[email protected]
Mr William Walter Director, Summerfield Academy Address: 2 Summer St, Poole, PE1 6YE Tel: 0933 4572 7399 Email:[email protected]
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Communication Skills: Individuals working in this role will be working with broad range of people on a daily basis, including colleagues, customers, business owners, individual buyers, insurance providers and banks’ representatives. Having excellent communication skills is essential, therefore; your CV should demonstrate to the prospective employer that you are a diplomatic individual with excellent interpersonal, persuasion and negotiation skills.
Good Luck!
Written by Sobhan Mohmand Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).
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