Credit Controller CV Template + Tips and Download - CV Plaza

Credit Controller CV Template + Tips and Download

author Sobhan Mohmand, Career Expert         date 28 Jan 2021

Tip: Use the Credit Controller CV Template below as an example to help you write your own personal and fully-tailored CV.

Angela Baker

155 10 Carrington Ave
Mob: 079 6573 2199       Email: [email protected]

Personal profile statement

I am a conscientious and confident Credit Controller with a sound experience of sales ledger and debt collection, and the ability to prioritise and work under pressure to meet deadlines. In my current job my key achievements have been consistently making 60 phone calls per day, clearing the debt of one account worth £36.000, and the implementation of an innovative new spreadsheet, allowing a more streamlined approach to analysing data and debt. Currently, I am keen to find a challenging role within credit control in order to further my experience and develop my abilities.


  • Completed a Level 3 Diploma in Business Administration with DDD grade
  • Over one year of experience in credit control


2012 – 2015BTEC Diploma in Business AdministrationBexley CollegeGrade achieved: Distinction, Distinction, Distinction

Relevant Modules:

  • Resolve Administrative Problems
  • Organise and Deliver Customer Service
  • Spreadsheet Software
  • Understand the Legal Context of Business
  • Principles of Leadership and Management

2003 – 2010
Results: 10 GCSEs at Grades A*-C, including Maths (B) and English (B).
GCSEsHarlington Academy

Work experience

Sept 2015 – PresentCredit Controller         JK Business Solutions

Main duties performed:

  • Working in a third-party company to collect debts from businesses and individuals on behalf of our clients
  • Monitoring and recovering of predominantly aged debt
  • Chasing various companies for outstanding payments and invoices
  • Negotiating and setting up payment plans
  • Liaising with the accounts Manager, clients, invoicing department, insurance companies and other third-party organisations on a daily basis
  • Identifying customer payment problems and ensuring speedy resolutions
  • Achieving daily, weekly and monthly targets based on call quality and cash collection
  • Ensuring compliance with relevant policies, procedures and regulations
  • Controlling sales ledgers to maintain aged debt
  • Preparing and sending credit notes and invoices to customers
  • Posting prior notification letters to customers of accounts becoming due
  • Weekly follow ups with debtors
  • Dealing with customer queries face-to-face, over the phone or via e-mail
  • Implemented spreadsheet systems to enable easier chasing and recording of debt
  • Dealing effectively with a high level of complex debt issues
  • Escalation certain cases or account to senior managers
  • Ensuring all client information and documents are kept secure and confidential at all times
  • Keeping calm and professional at all times
  • Establishing and maintaining good client relationships

Feb 2015 – Sept 2015Admin Assistant           Summerfield Academy

Main duties performed:

  • Being the first point of contact for administrative responsibilities
  • Answering the telephone and responding to emails
  • Filing, batching, scanning and photocopying documents
  • Processing stationary invoices
  • Contact parents regarding their children’s attendance, holidays and exams
  • Assisting with the organisation of the Academy’s events and open days


  • Administrative Skills Diploma – Study 365
  • Level 2 Credit Control & Debt Management – Study House
  • Microsoft Office 2013 training – e-Careers


  • Excellent telephone manner skills with the ability to speak clearly and confidently
  • Ability to work efficiently and professionally with people from all backgrounds
  • Proficiency in all areas of Microsoft Office, including Access, Excel, Word, Outlook and PowerPoint
  • Full UK Driving Licence with no endorsements since June 2002

Hobbies and interests

As an active sociable individual, I enjoy staying fit and going to the gym. I also like to keep my commercial awareness up to date and enjoy reading the Financial Times. I enjoy meeting new people, and I am also part of a fundraising committee for a charity called the St Matthew’s Children.


Mr Paul Harper
Credit Manager, JK Business Solutions
Address: 3 Spring Rd, Louth, LA4 1XK
Tel: 0733 6733 5994
Email: [email protected]
Mr William Walter
Director, Summerfield Academy
Address: 2 Summer St, Poole, PE1 6YE
Tel: 0933 4572 7399
Email: [email protected]

Please note: the above CV Example is presented in the UK format and layout.





Click here to download the above CV Sample (blank).

COLLECTION: You may also want to browse through our collection of Free CV Templates and download any of the editable CVs to create your own (available in Microsoft Word format and convertible to PDF).


  • Communication Skills: Individuals working in this role will be working with broad range of people on a daily basis, including colleagues, customers, business owners, individual buyers, insurance providers and banks’ representatives. Having excellent communication skills is essential, therefore; your CV should demonstrate to the prospective employer that you are a diplomatic individual with excellent interpersonal, persuasion and negotiation skills.

Good Luck!

Written by Sobhan Mohmand
Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).


    £16.000 – £28.000
    Work Experience
    37+ hours per week


  • Persuasion
    Using appropriate techniques to move others to action or to gain agreements
  • Admin Skills
    Organising folders, photocopying and scanning documents
  • Telephone Manners
    Ability to making phone calls in a clear and professional manner
  • Numeracy Skills
    Dealing with numbers and figures in a financial context
  • Communication Skills
    Excellent communication skills to liaise with clients, teams and external business professionals
  • Customer Service
    Ability to relate to customer’s needs and offering appropriate advice and solutions

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