I am a conscientious and confident Credit Controller with a sound experience of sales ledger and debt collection, and the ability to prioritise and work under pressure to meet deadlines. In my current job my key achievements have been consistently making 60 phone calls per day, clearing the debt of one account worth £36.000, and the implementation of an innovative new spreadsheet, allowing a more streamlined approach to analysing data and debt. Currently, I am keen to find a challenging role within credit control in order to further my experience and develop my abilities.
| Sept 2015 – Present |
Credit Controller JK Business Solutions |
Main duties performed:
- Working in a third-party company to collect debts from businesses and individuals on behalf of our clients
- Monitoring and recovering of predominantly aged debt
- Chasing various companies for outstanding payments and invoices
- Negotiating and setting up payment plans
- Liaising with the accounts Manager, clients, invoicing department, insurance companies and other third-party organisations on a daily basis
- Identifying customer payment problems and ensuring speedy resolutions
- Achieving daily, weekly and monthly targets based on call quality and cash collection
- Ensuring compliance with relevant policies, procedures and regulations
- Controlling sales ledgers to maintain aged debt
- Preparing and sending credit notes and invoices to customers
- Posting prior notification letters to customers of accounts becoming due
- Weekly follow ups with debtors
- Dealing with customer queries face-to-face, over the phone or via e-mail
- Implemented spreadsheet systems to enable easier chasing and recording of debt
- Dealing effectively with a high level of complex debt issues
- Escalation certain cases or account to senior managers
- Ensuring all client information and documents are kept secure and confidential at all times
- Keeping calm and professional at all times
- Establishing and maintaining good client relationships
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| Feb 2015 – Sept 2015 |
Admin Assistant Summerfield Academy |
Main duties performed:
- Being the first point of contact for administrative responsibilities
- Answering the telephone and responding to emails
- Filing, batching, scanning and photocopying documents
- Processing stationary invoices
- Contact parents regarding their children’s attendance, holidays and exams
- Assisting with the organisation of the Academy’s events and open days
|
Qualifications
- Administrative Skills Diploma – Study 365
- Level 2 Credit Control & Debt Management – Study House
- Microsoft Office 2013 training – e-Careers
Skills
- Excellent telephone manner skills with the ability to speak clearly and confidently
- Ability to work efficiently and professionally with people from all backgrounds
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word, Outlook and PowerPoint
- Full UK Driving Licence with no endorsements since June 2002
Hobbies and interests
As an active sociable individual, I enjoy staying fit and going to the gym. I also like to keep my commercial awareness up to date and enjoy reading the Financial Times. I enjoy meeting new people, and I am also part of a fundraising committee for a charity called the St Matthew’s Children.
References
Mr Paul Harper
Credit Manager, JK Business Solutions
Address: 3 Spring Rd, Louth, LA4 1XK
Tel: 0733 6733 5994
Email: paul.harper@live.co.uk
Mr William Walter
Director, Summerfield Academy
Address: 2 Summer St, Poole, PE1 6YE
Tel: 0933 4572 7399
Email: william.walter@gmail.com
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Tips
- Communication Skills: Individuals working in this role will be working with broad range of people on a daily basis, including colleagues, customers, business owners, individual buyers, insurance providers and banks’ representatives. Having excellent communication skills is essential, therefore; your CV should demonstrate to the prospective employer that you are a diplomatic individual with excellent interpersonal, persuasion and negotiation skills.
Good Luck!
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Competencies
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Persuasion
Using appropriate techniques to move others to action or to gain agreements
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Admin Skills
Organising folders, photocopying and scanning documents
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Telephone Manners
Ability to making phone calls in a clear and professional manner
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Numeracy Skills
Dealing with numbers and figures in a financial context
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Communication Skills
Excellent communication skills to liaise with clients, teams and external business professionals
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Customer Service
Ability to relate to customer’s needs and offering appropriate advice and solutions
