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Customer Service Advisor CV Template + Tips and Download

Sobhan Mohmand, Career Expert 12 May 2021

Tip: Use the Customer Service Advisor CV Template below as an example to help you write your own personal and fully-tailored CV.

Tayler Willis

50 Wood Street
Harrow
KT1 5QY
Mob: 079 5567 6237 Email: [email protected]

Personal profile statement

I am a committed, friendly and hardworking Customer Service Advisor with a passion for working with people from all backgrounds. I have work experience in dealing with customers from a variety of different sectors, and I have a great passion for providing an unforgettable customer service experience and ensuring that customer’s needs are met. My excellent organisation and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.

Achievements

Employee of the Month, Café Nero (April, 2015)
Highest grade in my class for the “Organisation Behaviour” module

Education

2012 – 2015

BA (Hons) Business Management

Doncaster University

Grade achieved: [2:1]

Relevant Modules:

Personal Development Planning
Business Environments
Organisational Behaviour
Marketing
Management and Leadership Development

2010 – 2012
Results: Business: B Economics: B Mathematics: C

A Levels

Doncaster College

2003 – 2010
Results: 10 GCSEs at Grades A*-C, including Math (B) and English (A).

GCSEs

Aston High School

Work experience

Sept 2015 – Present

Customer Service Advisor O2

Main duties performed:

Providing relevant information and recommendations to customers with regards to products, services and offers available
Directing customer calls to the correct department when required
Dealing with any complaints, suggestions and feedback on a daily basis and ensuring that they are processed and dealt with correctly
Answering a high volume of calls in a professional manner
Offering relevant support to customers on a need-by-need basis
Communicating with buyers through the newly-introduced live chat
Processing orders and taking small payments over the phone
Dealing with cancellations, refunds and replacements of products and services
Liaising with the Sales department regarding payment-related issues
Calming down tense situations by offering reasonable solutions, advice and information to the customers in a professional and courteous manner
Offering concessions to those buyers wishing to leave the company
Training new members of staff and temporary workers
Correctly documenting changes to customer accounts and plans
Referring certain queries to senior managers to deal with it accordingly

Feb 2015 – Sept 2015

Waitress Café Nero

Main duties performed:

Greeting customers when they arrive to the Café and making them feel welcome
Distributing menus when they arrive and taking orders
Serving food and drink to customers
Completing all payments including computerised tills and card machines
Ensuring the Café is clean and presentable at all times

Qualifications

The Institute of Customer Service, Communications Qualifications
Level 2 NVQ Certificate in Customer Service

Skills

Excellent communication skills and telephone manners, with the ability to speak in a clear, audible and courteous manner
Demonstrating patience and understanding by staying professional at all times, regardless of what the discontented customer does or says
Computer literate, with a typing speed of 70wpm (words per minute) and the ability to respond to emails and letters in a time-efficient manner

Hobbies and interests

I am actively involved within my local arts club and I have had a great passion for painting since a very young age. Being part of a club has not only greatly improved my communication skills but it has also enabled me to meet and work with a variety of different people from many different backgrounds.

References

Mr Isaac Morris
Senior Customer Service Advisor, O2
Address: 12 Castle St, Hayes, GI6 4EQ
Tel: 0823 3486 4526
Email: [email protected]

Mrs Elise Palmer
Manager, Café Nero
Address: 3 Buckingham Rd, Kendal, C10 0WG
Tel: 0780 4528 4739
Email: [email protected]

Please note: the above CV Example is presented in the UK format and layout.

Preview

Download

Click here to download the above CV Sample (blank).

COLLECTION: You may also want to browse through our collection of Free CV Templates and download any of the editable CVs to create your own (available in Microsoft Word format and convertible to PDF).

Tips

Diplomacy: Working as a Customer Service Advisor means that you will be working with customers, from a variety of backgrounds, on a daily basis. Besides excellent communication skills, you will also need to have excellent diplomacy, persuasion and negotiation skills in order to sell products and services or resolve issues such as refunds, cancellations and repairs inquiries. It is, therefore, recommend that you mention a few real-world examples on your CV of where you have utilised these skills with a successful outcome.

Good Luck!

Written by Sobhan Mohmand
Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).

OVERVIEW

SALARY RANGE
£15.000 – £21.000
ENTRY
Relevant Work Experience
WORKING HOURS
37 – 40 hours per week

Competencies

Communication Skills
Ability to communicate ideas and concepts clearly and effectively
Customer Service
Relating to customer’s needs and offering appropriate advice and solutions
Telephone Manners
Ability to making phone calls in a clear and professional manner
Professionalism
Demonstrating a professional conduct at all times
Negotiating
Ability to negotiate with clients to come to mutually-beneficial agreements
Organisational Skills
Excellent organisation skills to manage a variety of tasks