Customer Service Officer CV Template + Tips and Download - CV Plaza

Customer Service Advisor CV Template + Tips and Download

author Sobhan Mohmand, Career Expert         date 12 May 2021

Tip: Use the Customer Service Advisor CV Template below as an example to help you write your own personal and fully-tailored CV.

Tayler Willis

50 Wood Street
Mob: 079 5567 6237       Email: [email protected]

Personal profile statement

I am a committed, friendly and hardworking Customer Service Advisor with a passion for working with people from all backgrounds. I have work experience in dealing with customers from a variety of different sectors, and I have a great passion for providing an unforgettable customer service experience and ensuring that customer’s needs are met. My excellent organisation and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.


  • Employee of the Month, Café Nero (April, 2015)
  • Highest grade in my class for the “Organisation Behaviour” module


2012 – 2015BA (Hons) Business ManagementDoncaster UniversityGrade achieved: [2:1]

Relevant Modules:

  • Personal Development Planning
  • Business Environments
  • Organisational Behaviour
  • Marketing
  • Management and Leadership Development

2010 – 2012
Results: Business: B Economics: B Mathematics: C
A LevelsDoncaster College
2003 – 2010
Results: 10 GCSEs at Grades A*-C, including Math (B) and English (A).
GCSEsAston High School

Work experience

Sept 2015 – PresentCustomer Service Advisor         O2

Main duties performed:

  • Providing relevant information and recommendations to customers with regards to products, services and offers available
  • Directing customer calls to the correct department when required
  • Dealing with any complaints, suggestions and feedback on a daily basis and ensuring that they are processed and dealt with correctly
  • Answering a high volume of calls in a professional manner
  • Offering relevant support to customers on a need-by-need basis
  • Communicating with buyers through the newly-introduced live chat
  • Processing orders and taking small payments over the phone
  • Dealing with cancellations, refunds and replacements of products and services
  • Liaising with the Sales department regarding payment-related issues
  • Calming down tense situations by offering reasonable solutions, advice and information to the customers in a professional and courteous manner
  • Offering concessions to those buyers wishing to leave the company
  • Training new members of staff and temporary workers
  • Correctly documenting changes to customer accounts and plans
  • Referring certain queries to senior managers to deal with it accordingly

Feb 2015 – Sept 2015Waitress           Café Nero

Main duties performed:

  • Greeting customers when they arrive to the Café and making them feel welcome
  • Distributing menus when they arrive and taking orders
  • Serving food and drink to customers
  • Completing all payments including computerised tills and card machines
  • Ensuring the Café is clean and presentable at all times


  • The Institute of Customer Service, Communications Qualifications
  • Level 2 NVQ Certificate in Customer Service


  • Excellent communication skills and telephone manners, with the ability to speak in a clear, audible and courteous manner
  • Demonstrating patience and understanding by staying professional at all times, regardless of what the discontented customer does or says
  • Computer literate, with a typing speed of 70wpm (words per minute) and the ability to respond to emails and letters in a time-efficient manner

Hobbies and interests

I am actively involved within my local arts club and I have had a great passion for painting since a very young age. Being part of a club has not only greatly improved my communication skills but it has also enabled me to meet and work with a variety of different people from many different backgrounds.


Mr Isaac Morris
Senior Customer Service Advisor, O2
Address: 12 Castle St, Hayes, GI6 4EQ
Tel: 0823 3486 4526
Email: [email protected]
Mrs Elise Palmer
Manager, Café Nero
Address: 3 Buckingham Rd, Kendal, C10 0WG
Tel: 0780 4528 4739
Email: [email protected]

Please note: the above CV Example is presented in the UK format and layout.





Click here to download the above CV Sample (blank).

COLLECTION: You may also want to browse through our collection of Free CV Templates and download any of the editable CVs to create your own (available in Microsoft Word format and convertible to PDF).


  • Diplomacy: Working as a Customer Service Advisor means that you will be working with customers, from a variety of backgrounds, on a daily basis. Besides excellent communication skills, you will also need to have excellent diplomacy, persuasion and negotiation skills in order to sell products and services or resolve issues such as refunds, cancellations and repairs inquiries. It is, therefore, recommend that you mention a few real-world examples on your CV of where you have utilised these skills with a successful outcome.

Good Luck!

Written by Sobhan Mohmand
Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).


    £15.000 – £21.000
    Relevant Work Experience
    37 – 40 hours per week


  • Communication Skills
    Ability to communicate ideas and concepts clearly and effectively
  • Customer Service
    Relating to customer’s needs and offering appropriate advice and solutions
  • Telephone Manners
    Ability to making phone calls in a clear and professional manner
  • Professionalism
    Demonstrating a professional conduct at all times
  • Negotiating
    Ability to negotiate with clients to come to mutually-beneficial agreements
  • Organisational Skills
    Excellent organisation skills to manage a variety of tasks

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