I am an energetic individual with strong interpersonal and retail skills who can bring a new face to the business that will deliver exceptional customer service and creativity, within a team or individually, to the utmost satisfaction of relevant stakeholders. I have more than two years of experience in the retail sector, and I consider myself to be very knowledgeable and experienced in the selling process.
Achievements
Employee of the Month (JKS Ltd., March 2009)
Taken care of a shop for a week in the absence of the Store Manager (Tesco, 2011)
Winner of HAYS Award 2011 for outstanding educational achievement.
Education
2009 – 2012
BA Business Management
The University of Manchester
Grade achieved: [2:1]
Relevant Modules:
Organisational Behaviour and Analysis
Business Administration and Decision Making
Marketing Communications and Principles
Customer Relations
Introduction to HR Management
Final Year Project: “The effects of price reductions on product perception.”
2007 – 2009 Results: English: A Mathematics: C Business: B
A Levels
Newtown College
Work experience
Mar 2013 – Present
Customer Service Advisor Pillow King
Main duties performed:
General office duties such as phoning, filing, sending marketing materials, etc.
Advising customers on a wide range of company products and services;
Processing orders, taking payments and issuing refunds;
Supervising temporary shop assistants;
Dealing with complaints and compliments in a professional manner;
Meeting and greeting visitors and potential clients inside and outside the shop;
Making the public aware of all the promotions and special offers;
Ensuring product information are accurate and up to date;
Tidying up the shop floor and taking care of stock orders and documentation.
Dec 2012 – Mar 2013
Customer Service Assistant Gemco
Main duties performed:
Working with management and senior staff to meet store goals and targets;
Serving consumers at the checkout; wrapping, payments processing and refunds;
Replenishing stock and ensuring goods and products were neatly presented;
Ensuring Health & Safety procedures were followed at all times and by all stakeholders;
Addressing questions, complaints and concerns in accordance with company policy.
Jun 2012 – Dec 2012
Retail Shop Assistant Hit or Miss Ltd.
Main duties performed:
Ensuring customers find the right product to meet their needs and requirements;
Hanging clothes on hangers, sorting and pricing products;
Putting new stock out for display on the shop floor;
Packing up and/or disposing of any goods that were not sold in the shop;
Researching competitor’s products, special offers and seasonal promotions.
Qualifications
Level 3 NVQ Diploma in Customer Service
First Aid at Work – HSE
Skills
Excellent communications, interpersonal and persuasive skills;
Ability to relate to (and work with) people from all different backgrounds and walks of life;
Ability to deal with difficult individuals in a polite, professional yet firm manner (and always keeping in mind the catchphrase: the customer is always right);
IT literate (with good knowledge of Microsoft Office).
Hobbies and interests
My hobbies include reading, writing, watching TV, spending time with my family and volunteering at local charity schemes. At University, I was very active in societies which eventually led me to set up the Business Partnership Society (BPS) together with my peers.
References
Mr Jerry Sanford Store Manager, Pillow King Address: 40 Edmond Rd, Chester, PA48 1DT Tel: 0223 2689 5879 Email:[email protected]
Dr Justin K. Herman Manager, Hit or Miss Ltd. Address: 75 Martyr Road, Leeds, LE10 3FE Tel: 0980 5101 0022 Email:[email protected]
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Tips
Your CV should clearly illustrate the reasons that would make you a great Customer Service Advisor if you were hired, such as; respecting customers and ensuring that all their needs and requirements are met, having excellent interpersonal and communication skills to deal with stakeholders and third-parties on a daily basis and having a real concern for the success of the company that you are employed by.
Good Luck!
Written by Sobhan Mohmand Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).
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