I am an energetic individual with strong interpersonal and retail skills who can bring a new face to the business that will deliver exceptional customer service and creativity, within a team or individually, to the utmost satisfaction of relevant stakeholders. I have more than two years of experience in the retail sector, and I consider myself to be very knowledgeable and experienced in the selling process.
Achievements
Employee of the Month (JKS Ltd., March 2009)
Taken care of a shop for a week in the absence of the Store Manager (Tesco, 2011)
Winner of HAYS Award 2011 for outstanding educational achievement.
Education
2009 – 2012
BA Business Management
The University of Manchester
Grade achieved: [2:1]
Relevant Modules:
Organisational Behaviour and Analysis
Business Administration and Decision Making
Marketing Communications and Principles
Customer Relations
Introduction to HR Management
Final Year Project: “The effects of price reductions on product perception.”
2007 – 2009 Results: English: A Mathematics: C Business: B
A Levels
Newtown College
Work experience
Mar 2013 – Present
Customer Service Advisor Pillow King
Main duties performed:
General office duties such as phoning, filing, sending marketing materials, etc.
Advising customers on a wide range of company products and services;
Processing orders, taking payments and issuing refunds;
Supervising temporary shop assistants;
Dealing with complaints and compliments in a professional manner;
Meeting and greeting visitors and potential clients inside and outside the shop;
Making the public aware of all the promotions and special offers;
Ensuring product information are accurate and up to date;
Tidying up the shop floor and taking care of stock orders and documentation.
Dec 2012 – Mar 2013
Customer Service Assistant Gemco
Main duties performed:
Working with management and senior staff to meet store goals and targets;
Serving consumers at the checkout; wrapping, payments processing and refunds;
Replenishing stock and ensuring goods and products were neatly presented;
Ensuring Health & Safety procedures were followed at all times and by all stakeholders;
Addressing questions, complaints and concerns in accordance with company policy.
Jun 2012 – Dec 2012
Retail Shop Assistant Hit or Miss Ltd.
Main duties performed:
Ensuring customers find the right product to meet their needs and requirements;
Hanging clothes on hangers, sorting and pricing products;
Putting new stock out for display on the shop floor;
Packing up and/or disposing of any goods that were not sold in the shop;
Researching competitor’s products, special offers and seasonal promotions.
Qualifications
Level 3 NVQ Diploma in Customer Service
First Aid at Work – HSE
Skills
Excellent communications, interpersonal and persuasive skills;
Ability to relate to (and work with) people from all different backgrounds and walks of life;
Ability to deal with difficult individuals in a polite, professional yet firm manner (and always keeping in mind the catchphrase: the customer is always right);
IT literate (with good knowledge of Microsoft Office).
Hobbies and interests
My hobbies include reading, writing, watching TV, spending time with my family and volunteering at local charity schemes. At University, I was very active in societies which eventually led me to set up the Business Partnership Society (BPS) together with my peers.
References
Mr Jerry Sanford Store Manager, Pillow King Address: 40 Edmond Rd, Chester, PA48 1DT Tel: 0223 2689 5879 Email:[email protected]
Dr Justin K. Herman Manager, Hit or Miss Ltd. Address: 75 Martyr Road, Leeds, LE10 3FE Tel: 0980 5101 0022 Email:[email protected]
Please note: the above CV Example is presented in the UK format and layout.
Preview
Download
Click here to download the above CV Sample (blank).
COLLECTION: You may also want to browse through our collection of Free CV Templates and download any of the editable CVs to create your own (available in Microsoft Word format and convertible to PDF).
Tips
Your CV should clearly illustrate the reasons that would make you a great Customer Service Advisor if you were hired, such as; respecting customers and ensuring that all their needs and requirements are met, having excellent interpersonal and communication skills to deal with stakeholders and third-parties on a daily basis and having a real concern for the success of the company that you are employed by.
Good Luck!
Written by Sobhan Mohmand Sobhan is a qualified Careers Advisor and Professional CV Writer with over 10 years of experience in helping job seekers get a job. He is a Member of the Careers Development Institute (CDI) and is listed on the official UK Register of Career Development Professionals. He holds a Level 6 Diploma in Career Guidance and Development (QCF).
By using the site you agree to our privacy settings. Read MoreAccept
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
