Information, Advice and Guidance CV Template + Tips and Download - CV Plaza

Information, Advice and Guidance CV Template + Tips and Download

Tip: Use the IAG CV Template below as an example to help you write your own personal and fully-tailored CV.

Ben McLean

72 Manor Close
Dockray
CA11 6UD
Mob: 0000 336 2358       Email: mclean.b@cvplaza.com

Personal profile statement

I am a resourceful, hardworking and confident IAG Officer with extensive experience in dealing with internal and external stakeholders at all levels. My high degree of passion for customer service and community work has enabled me to have an unparalleled track record in project management, student recruitment and customer relations.

Achievements

  • Completed numerous projects on time and within budget
  • Awarded “Admin Person of the Year” by Students

Education

2011 – 2013BA Social Welfare Law, Policy & Advice PracticeUCCGrade achieved: [2:2]

Relevant Modules:

  • Legal Theory and Practice
  • Welfare benefits and Money
  • The Context of Advice Services
  • Communication Skills
  • Management of Supporting Services

2009 – 2011
Results: English: A Mathematics: B Business: B
A LevelsCadbury College

Work experience

Dec 2013 – PresentIAG Officer           Bird College

Main duties performed:

  • Providing information, advice and guidance to current and past students
  • Act as the first point of contact for any student services issues
  • Helping students with their studies
  • Providing job application support (e.g. writing a CV, Cover Letter, etc.)
  • Advising students on any finance, funding or benefits issues and eligibility
  • Helping with the organising of events (graduation, open day, etc.)
  • Assisting with UCAS applications (such as personal statements)
  • Recruiting students (from the initial interview and assessment to enrolment)
  • Promoting health and safety, equality and diversity policies of the College
  • Setting individual Action Plans
  • Organising and running group and drop-in sessions
  • Sending course information to prospective students (and external organisations)
  • Finding work placements and internships for students
  • Partaking in the design and production of various promotional materials
  • Undertaking general administrative work in the Student Services office

July 2013 – Dec 2013IAG Advisor         West London Academy

Main duties performed:

  • Providing information and support to students throughout their studies
  • Helping students to find local companies, community centres and shops
  • Entering information onto the company’s information management system
  • Conducting interviews with prospective students
  • Checking qualifications
  • Providing impartial Careers Advice (e.g. career progression and opportunities, best job search practices, CV and Cover Letter writing, etc)
  • Advertising job opportunities to students
  • Establishing and maintaining effective relationships with employers
  • Assisting with the organisation of the Academy’s Open Days
  • Providing admin support to the rest of the team

Qualifications

  • Level 2 NVQ in Advice and Guidance – City & Guilds
  • Level 2 Award in Information, Advice or Guidance – QCF
  • European Computer Driving Licence (ECDL) – BCS

Skills

  • Outstanding communication and interpersonal skills
  • The ability to relate to student issues and proposing resolutions
  • Exceptional time management and organisational skills
  • IT (Microsoft Office and typing speed of 65 words per minute)
  • Professional approach to dealing with complaints from students

Hobbies and interests

In my free time I love spending quality time with my family and friends; exploring new aspects of life and taking part in social events. I am also a volunteer at my local library where I help visitors find the items & services that they are looking for.

References

Mr Muhammad Khan
IAG Manager, Bird College
Address: 38 Wrestle Rd, Pleat, FK7 8LH
Tel: 0000 268 2239
Email: khan.muhammad2@hotmail.co.uk
Mr Kai John
Head of Student Services, WL Academy
Address: 2 Broomfield Rd, CV7 2ZZ
Tel: 0000 352 4678
Email: kai.john@hotmail.co.uk

Please note: the above CV Example is presented in the UK format and layout.

Preview

iag-officer-cv-template-1

iag-officer-cv-template-2

Download

Click here to download the above CV Sample (blank).

COLLECTION: You may also want to browse through our collection of Free CV Templates and download any of the editable CVs to create your own (available in Microsoft Word format and convertible to PDF).

Tips

The most important duty of an IAG Officer is to give impartial advice to students or customers who need to make informed decisions about their futures. You should, therefore, ensure that your CV covers all the aspects or skills which are required in order to do this; communication skills (face-to-face, over the phone and through email), professionalism and respect for privacy, courtesy, sensitivity and being able to motivate and encourage people to take appropriate action.

Good Luck!

iag-officer

OVERVIEW

  • SALARY RANGE
    £18.000 – £30.000
  • ENTRY
    Degree or Work Experience
  • WORKING HOURS
    38+ hours per week

Competencies

  • Communication Skills
    Ability to communicate effectively with clients or students
  • Computing Skills
    Having basic knowledge of computers and Microsoft Office
  • Listening Skills
    Ability to listen to clients or students when providing information, advice and guidance
  • Caring
    Having a caring approach to address client’s needs and problems
  • Customer Service
    Ability to relate to customer’s needs and offering appropriate solutions
  • Public Speaking
    Ability to speak in front of a large audience in a clear and audible fashion

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